Privacy Policy

Effective Date: March 1, 2026

Welcome to Golden Genie Casino. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Data Controller

Golden Genie Casino Ltd.
Registered Office: 123 Magic Street, London, UK, W1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123

2. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, telephone number.
Account Data: username, password, transaction history.
Payment Data: payment card details, billing address.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use your personal data for the following purposes:

To register and manage your account.
To process deposits, withdrawals, and payments.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and age verification.
To provide customer support and respond to your inquiries.
To improve our website, products, and services.
To send you marketing communications, where you have consented to receive them.
To detect and prevent fraud and other illegal activities.
To comply with our legal obligations and enforce our terms and conditions.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: to provide you with the services you have requested.
Legal obligation: to comply with applicable laws and regulations.
Consent: where you have given us permission to do so, such as for marketing communications.
Legitimate interests: for purposes such as fraud prevention, improving our services, and ensuring the security of our website.

5. Sharing Your Information

We may share your personal data with third parties in the following circumstances:

With service providers and partners who perform services on our behalf, such as payment processors, identity verification providers, and IT service providers.
With regulatory authorities, law enforcement, or other government bodies as required by law or to protect our legal rights.
With affiliates within the Golden Genie group for operational and administrative purposes.

All third parties are required to keep your information secure and only use it for the purposes we have authorized.

6. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

9. Your Rights

You have the following rights under UK data protection laws:

The right to access your personal data.
The right to rectify inaccurate or incomplete data.
The right to erase your personal data in certain circumstances.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

To exercise any of these rights, please contact us at [email protected].

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a minor, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Golden Genie Casino Ltd.
123 Magic Street, London, UK, W1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123

Thank you for trusting Golden Genie Casino with your personal information.